1. Introduction  

Welcome to Northmada Street (“we”, “us”, “our”). These Terms & Conditions govern your use of our website and services, including browsing, ordering, purchasing, and interacting with our platform. By accessing or using our website, placing an order, or creating an account, you agree to be legally bound by these Terms & Conditions, as well as our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, you should not use this website.  

2. Eligibility to Use Website 

By using this website, you confirm that:  

• You are legally capable of entering into binding contracts under Indian law.  

• All information you provide is true, accurate, and complete.  

• You will use this website only for lawful purposes.  

3. Product Information  

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However:  

• Product images are for representation purposes only.  

• Actual product appearance (color, texture, size, packaging) may vary.  

• Handmade and traditional food products may naturally vary between batches.  

• Errors in pricing, description, or availability may occur.  

We reserve the right to correct any errors without prior notice.  

4. Pricing & Payment  

• All prices are listed in Indian Rupees (INR).  

• Prices are subject to change without notice.  

• We reserve the right to cancel orders due to pricing errors, technical issues, or misuse.  

• Payments must be completed using approved payment methods available at checkout.  

• Cash on Delivery is not available.  

5. Order Acceptance & Cancellation  

Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order due to:  

• Product unavailability.  

• Incorrect pricing or system errors.  

• Suspected fraud or misuse.  

• Duplicate or bulk orders.  

• Incorrect customer details.  

• Operational constraints.  

If payment has been received for a canceled order, a refund will be processed to the original payment method.  

6. Customer Responsibility  

Customers are responsible for providing accurate:  

• Name.  

• Delivery address with proper details.  

• Mobile number.  

• Email address.  

We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete information.  

7. Shipping & Delivery  

Shipping and delivery are governed by our Shipping Policy. Key points:  

• Delivery timelines are estimates only.  

• Delays may occur due to courier issues, weather, strikes, public holidays, remote locations, or unforeseen circumstances.  

• Delivery timelines are not guaranteed unless explicitly stated in writing.  

• Once dispatched, delivery is handled by third-party courier partners.  

8. Returns, Refunds & Replacements  

All returns, refunds, and replacements are governed by our Refund Policy. Due to the perishable nature of food products, certain items may not be eligible for return or refund except in verified cases.  

9. Privacy  

Your personal data is handled in accordance with our Privacy Policy.  

10. Food Product Disclaimer  

Our products are food items and must be handled and consumed responsibly. Customers are responsible for:  

• Checking ingredients before consumption.  

• Reviewing allergen information.  

• Proper storage after delivery.  

• Ensuring suitability for dietary or medical needs.  

We are not liable for issues arising from allergies, improper storage, misuse, or delayed consumption.  

11. Intellectual Property  

All content on this website, including text, images, logos, product names, graphics, and design, is the property of Northmada Street. You may not copy, reproduce, distribute, or commercially use any content without written permission.  

12. Prohibited Use  

You agree not to:  

• Use the website for unlawful activities.  

• Attempt to disrupt website functionality or security.  

• Place fraudulent or false orders.  

• Use bots, scraping tools, or automated systems.  

• Misuse discounts, coupons, or promotions.  

• Post harmful, abusive, or misleading content.  

13. Limitation of Liability  

To the maximum extent permitted by law:  

• We are not liable for indirect, incidental, or consequential damages.  

• We are not responsible for courier delays beyond our control.  

• Our liability for any order shall not exceed the amount paid for that order.  

Nothing in these Terms excludes rights available under applicable Indian consumer law.  

14. Force Majeure  

We are not liable for delays or failure in performance caused by events beyond our reasonable control, including:  

• Natural disasters.  

• Pandemics.  

• Strikes or labor disputes.  

• Transport or courier disruptions.  

• Government restrictions.  

• Internet or infrastructure outages.  

• Acts of God.  

15. User Content  

Any reviews, feedback, or submissions provided by users may be used by Northmada Street for business or marketing purposes, in accordance with applicable law. We reserve the right to remove content that is abusive, misleading, or unlawful.  

16. Third-Party Services  

We use third-party service providers such as:  

• Payment gateways.  

• Delivery partners.  

• Analytics tools.  

We are not responsible for their independent policies or service interruptions.  

17. Modification of Terms  

We may update these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated Terms.  

18. Governing Law & Jurisdiction  

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Tamil Nadu, India.  

19. Contact Information  

Northmada Street  

Email: Sales@northmadastreet.com  

Phone: +91 94958 70925  

20. Acceptance of Terms  

By using this website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions along with our Privacy Policy and Refund Policy.