Refund & Cancellation Policy

At North Mada Street, we are committed to delivering fresh, authentic, and high-quality products to our customers. Since our products are perishable food items prepared with care, we follow strict quality and packaging standards. Returns are generally not accepted once an order is confirmed and dispatched. However, refunds or replacements may be provided in genuine cases such as damaged products, wrong items delivered, missing items, or verified quality concerns.

Order Support & Payment Issues

For issues related to:

• Payment deducted but order not confirmed

• Duplicate payment

• Payment failure with amount debited

• Order confirmation issues

Please contact us:

📧 Email: sales@northmadastreet.com
📱 WhatsApp: +91 94958 70925

Please share:

• Order ID / Order Number

• Payment Screenshot / Proof

• Registered Email ID

• Brief description of the issue

Eligibility for Refund or Replacement

Refunds or replacements may be considered under the following situations:

• Damaged product received

• Wrong product delivered

• Missing items from the order

• Product quality concerns (expired/stale product)

All requests are subject to verification by our support team.

Mandatory Unboxing Video

An unboxing video is mandatory for claims related to:

• Damaged products

• Missing items

• Wrong products delivered

The video must clearly show:

• The sealed package before opening

• The full unboxing process

• Visible issue with the product/order

Claims without proper photo/video evidence may not be eligible for refund or replacement.

Reporting Timeline

Any issue must be reported within 24 hours of delivery.

Delayed claims may not be eligible for review or resolution due to the perishable nature of food products.

Refund & Replacement Resolution

After verification, Northmada Street may offer:

• Replacement of affected item(s)

• Partial refund

• Full refund (where applicable)

The resolution provided will depend on the nature of the issue and product availability.

Refund Processing Time

Approved refund timelines may vary depending on the customer’s bank or payment provider.

Refunds will be credited through the original payment method used during purchase. Bank or payment gateway processing times may vary.

Cancellation Policy

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellations, returns, or modifications are not possible.

Non-Refundable Situations

Refunds/replacements will not be applicable in the following cases:

• Incorrect shipping address provided by the customer

• Incorrect phone number provided by the customer

• Recipient unavailable during delivery

• Delivery delays caused by courier partners, weather conditions, public holidays, or unforeseen events

• Minor variations in taste, texture, color, size, or packaging due to the handmade nature of products

• Change of mind after order dispatch

• Events beyond our reasonable control including natural disasters, strikes, transportation disruptions, or government restrictions.

Delivery Timeline

Estimated delivery timelines after dispatch:

• Within Tamil Nadu: 1–3 business days

• Outside Tamil Nadu: 2–6 business days

Delivery timelines are estimates and may vary depending on courier operations and location accessibility.

Northmada Street does not guarantee same-day, next-day, or 2-day delivery unless explicitly mentioned.

Customer Responsibility

Customers are requested to verify:

• Shipping address

• Mobile number

• Ordered items

before completing the purchase.

Once dispatched, modifications may not be possible.

Agreement

By placing an order with Northmada Street, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.